Event payments, cancellations, and refunds
Know what to check when a paid event is cancelled or a player asks for their money back.
Before issuing a refund
Confirm the registration, payment status, event policy, and reason for the request. The amount and timing can depend on whether the payment succeeded, is still processing, or was already refunded.
Communicate the outcome
Tell the player what was refunded, where it will appear, and that their bank may take additional time to post it. Keep the event registration and payment record aligned.
If the event changes
For a club-initiated cancellation, document the decision and notify every affected registrant through the club's normal communication channel. Then follow the refund policy consistently.
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