Event payments, cancellations, and refunds

Separate one registration from a session cancellation

To remove one player, open the relevant session’s roster and choose Cancel registration for that player. Review their payment and the applicable cancellation policy before promising a refund. The next waiting player may be promoted.

To cancel the activity for everyone, use the event’s Cancel sessions action. Do not cancel people individually as a substitute for checking the whole-session flow.

Cancel one session or a recurring schedule

1. 1

   Open the event and choose Cancel sessions.

2. 2

   For a recurring event, choose the intended scope in the confirmation. Read the affected-session information carefully before cancelling future dates.

3. 3

   Enter a Reason and confirm. Registered players are notified and affected online payments are refunded to the destination shown in the dialog; past records stay intact. Any open checkout for the cancelled session closes and cannot be paid.

4. 4

   Wait for the operation to finish, then review each affected session and its payment outcome. Check pending or failed refunds before sending a completion message to players.

If refunds need another attempt or review

Use Retry refunds when CourtBeam shows that the session has unfinished cancellation refunds. Check the current payment state before retrying; do not create a separate payment or manual refund just because a bank statement has not updated yet.

A card refund the payment provider rejects shows as Refund needs review and is not retried automatically. Check the payment record and agree the next step with the player.

For cash or externally collected payments, reconcile and return money through the method your club actually used. A recorded at-venue payment is not an online card charge that CourtBeam can reverse.

Remove an unused draft

Remove sessions is for sessions without players or payment holds. Booked sessions must be cancelled instead. Review the date scope in either case.

• Manage a session’s player list
• Check payment status