CourtBeam legal
CourtBeam Cancellation and Refund Policy
CourtBeam supplies booking and payment software. The club shown for a booking, event or membership supplies that service and is responsible for its published cancellation and refund policy. Review the transaction-specific policy before confirming. Mandatory consumer rights override inconsistent policy terms.
1. Policy and cancellation deadline
The club sets its cancellation deadline and any permitted exception. Use the date, time and time zone shown for your booking or event. CourtBeam does not impose a universal 24-hour free-cancellation rule. The terms presented for the transaction, including any later change you validly accept, govern that transaction; a later policy update does not retroactively change an earlier purchase.
Cancel through the available booking/event controls or contact the club if those controls are unavailable. Closing the browser, signing out or deleting the app does not cancel a reservation. A cancellation can be confirmed while its refund is still processing; check both statuses.
2. Eligible player cancellations
Where the disclosed policy states that processing fees are retained, an eligible player cancellation refunds the online card portion less the actual payment-provider processing fee attributable to that portion, to the extent permitted by law. CourtBeam does not substitute an estimated fee or add a CourtBeam transaction commission. The cancellation screen explains the applicable outcome; if the fee cannot yet be verified, the refund may need further processing or staff attention.
Eligible club credit is returned to the same club balance separately. A processing-fee deduction applies to the card portion, not the returned credit. If the policy applicable to your purchase promises a full refund, or law requires one, that promise or requirement governs. After the deadline, a charge or spent credit may be retained under the disclosed policy unless the club approves an exception or law requires otherwise.
3. Club cancellations, closures and changes
When the club cancels a paid booking or event under the current cancellation flow, the remaining card amount is refunded in full and eligible credit is restored. The player does not bear a processing-fee deduction for that club cancellation. A refund is not complete merely because it has been requested; a failed or pending refund may require retry or support.
For weather, maintenance, a rescheduled session or a partially delivered service, contact the club about the published policy and any offered refund or rebooking. A club cannot remove a mandatory refund right by describing a closure as a player cancellation. Recurring event series may have separate sessions and transactions; the cancellation confirmation identifies the affected sessions.
4. Club credit and mixed payments
Club credit is scoped to the issuing club and currency. Where enabled, you choose to apply it to an eligible court or event checkout; the remaining amount is charged online. Credit is not transferable between clubs, is not ordinarily withdrawable as cash and cannot currently be applied to memberships, automatic waitlist charges or at-club card holds. Any cash-redemption or other mandatory local rights remain unaffected.
Failed or expired checkouts release reserved credit through the recovery process. Refunds restore eligible credit to the same balance and return the eligible card portion through the payment provider. Currency changes do not convert existing credit. Contact the issuing club about an adjustment, a balance discrepancy or an account closure. CourtBeam does not impose a new expiry date on existing credit through this policy.
5. Holds, waitlists and refund timing
A payment authorization or temporary reservation hold is not a completed booking. An expired or failed payment can release the reservation. A waitlist place is not a confirmed event place; any promotion and payment requirements shown in the relevant flow apply.
Card refunds are returned through the original payment provider and ordinarily to the original payment method. Bank/provider processing times vary, and CourtBeam does not guarantee a fixed arrival date. A released authorization may disappear without a separate refund entry. Contact the club if a refund remains pending, fails or appears incorrect.
6. Memberships and CourtBeam subscriptions
Club memberships are governed by the club's disclosed price, period, renewal, trial and cancellation terms. Cancel through the stated method to stop future renewals. Cancellation does not automatically refund the current period unless the agreed policy or law requires it. Account deletion and app removal are not substitutes for checking the renewal status.
CourtBeam's own platform subscriptions are separate from player purchases. The selected plan, interval, renewal and cancellation terms are shown before purchase. Use the club billing controls, or contact support if unavailable. Cancellation stops future renewals; treatment of the current period and any activation work follows the accepted order and mandatory law. The Platform Terms provide a 30-day export window after termination unless a longer period is agreed or required. Cancellation does not erase invoices or legally required records.
7. Exceptions, disputes and contact
Authorized staff can review exceptions; adjustments and refunds are recorded. A chargeback or payment dispute is separate from a refund and is not automatically marked as one. Contact the club first for a booking, event, membership or credit issue; this does not remove rights to contact your payment provider or regulator.
For CourtBeam subscriptions or platform support, contact PicklePro Tech LLC, operating as CourtBeam, at support@courtbeam.com, 1021 E Lincolnway STE 7756, Cheyenne, WY 82001, United States.