Handle refunds and cancellations
A safe checklist for cancelling a booking or event when money is involved.
Check before changing anything
- Confirm the booking or registration reference.
- Check the payment status and amount.
- Review the club's cancellation policy and cutoff.
- Confirm whether the change is player-requested or club-initiated.
- Tell the player what will happen before taking action.
Refund timing
A refund can be visible in CourtBeam before it appears on the player's statement. Set expectations that the bank or card issuer may need additional processing time.
Keep a clear record
Record the reason and outcome in the club's normal operational notes. Never ask a player to share full card details by email or phone.
Was this article helpful?
Still stuck?
Contact support Send us the step that failed and the reference you see. We will help you pick it up.