Understand the CourtBeam payment flow
What happens between a player choosing a time and your club seeing a successful payment.
All club and organizer guides · Player help and FAQs
Read the payment method before checkout
The player reviews the activity, required waiver, selected payment method and amount. Online card payments use the available payment-provider flow. Pay-at-club, club credit and no-charge activities have different outcomes; do not treat every confirmed reservation as a card payment.
Verify both activity and payment
After checkout, check that the booking, registration or membership exists and inspect its payment status. A pending checkout or temporary card authorization is not a completed charge.
For an at-club payment, staff record the money actually collected. For an offline membership, use the cash or bank-transfer membership flow; it does not start recurring online billing.
Reconcile the right records
Use CourtBeam for the activity and payment record, Settings → Online payments for the club’s connection, and Stripe for the corresponding online transaction and payout. Settings → Plan is your separate CourtBeam software subscription.
Send us the step that failed and the reference you see. We will help you pick it up.