What to include in a support request
Help us solve account, booking, and payment issues faster without sharing sensitive information.
Include the useful identifiers
- Club name and the email you sign in with.
- Booking, event, payment, or player reference.
- What you expected to happen.
- What happened instead and when.
- A screenshot with personal and payment details redacted.
- The request ID shown in an error response, if available.
Never include
- Full card numbers or security codes.
- Passwords, email sign-in links, or MFA codes.
- A full export of player data unless support explicitly requests a secure transfer.
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