Configure your first booking policy
Set the rules that keep bookings fair for players and predictable for your team.
Can members book earlier or pay a different court rate?
Yes. One booking rules form supports a general booking window, an optional longer member window, and standard, member and membership-tier court prices.
These rules apply to court reservations. Event registration, capacity and waitlists have separate settings.
Set the fields in Booking rules
- 1
Enable the Court booking module, then open Courts and choose the Rules tab. Choose whether to accept online court bookings.
- 2
Set Players can book for the general window. Members can book is optional; leave it empty to use the general window, or enter the same number of days or more. Membership must be active on the date being booked for member access to apply.
- 3
Set Minimum booking in minutes and Free cancellation in hours before the booking. Minimum booking is the reservation duration, not a minimum-notice setting.
- 4
Enter the Standard price and optional Member price under Court prices. The displayed prices are per hour. If needed, use Member prices by tier for published membership plans and Peak pricing for selected days and times.
- 5
Choose the payment options your club can support. CourtBeam online checkout and automated membership billing require Club or Pro and the required payment setup. Free supports manual or external collection; it does not enable CourtBeam online checkout.
Example settings
- Booking window: 7 days for guests; 14 days for members.
- Minimum booking: 60 minutes.
- Free cancellation: 24 hours before the booking.
- Court rates: €24/hour for guests; €18/hour for members, with no tier or peak-price override.
Booking results
On November 2, 2026 in the club's time zone, the current day counts as day one.
- Guests can book November 2–8. Eligible members can book November 2–15.
- A November 12 slot is available only to a player whose membership is active on November 12. Court hours, existing bookings and closures must still allow it.
- An available 60-minute booking within the player's window costs €24 for a guest or €18 for an eligible member. A tier or peak-price rule can change the quote.
Cancellation cutoff
For a November 12 booking at 18:00, the 24-hour free-cancellation cutoff is November 11 at 18:00 in the club's time zone. The payment record determines the refund or card-hold action.
Save, publish and check the player experience
For a live club, Save draft keeps the published rules in use. To apply the draft, choose Publish and confirm Publish to player site. For initial setup, choose Publish rules.
- Check a date inside the general window and another inside only the member window, using eligible member and guest views.
- Check one 60-minute quote against the standard or member rate. If you use tier or peak pricing, check those cases separately.
- Read the cancellation cutoff and payment option shown to the player. Match your public explanation to the policy and payment record.
Set up your club
Send us the step that failed and the reference you see. We will help you pick it up.