My staff sign-in or confirmation email is not arriving

Check which message you are expecting

Players sign in by phone and SMS, not by an email sign-in link. Owners and staff may receive invitation, email-verification or password-reset messages. First check that you are using the correct account flow.

Find an account email

1. 1

   Confirm the email address used for the invitation or account action.

2. 2

   Search all folders for CourtBeam, including spam and filtered folders. Ask your email administrator about quarantined messages if necessary.

3. 3

   Request one fresh message from the relevant flow and use the newest one. Avoid sending repeated requests while delivery is pending.

4. 4

   For a staff invitation, ask the owner to check the address and resend it from Settings → Team if it has expired.

If it still does not arrive

Tell support which message you requested, when, and the email domain involved. Do not forward a live reset or verification link. For player sign-in, troubleshoot the SMS code instead.

• Troubleshoot player or staff sign-in