A booking time is not available

Check the club and activity first

Confirm that the club is Live, or that the player’s phone number is on the Pre-live test list. Check that court booking is enabled, the court is active and the rules are published.

Check the requested slot

• The court may already be booked, blocked or used by an event.
• The requested time must fit within the court’s hours and any applicable closures.
• The date must be inside the player’s booking window; member access depends on a valid membership.
• The remaining time must fit an allowed booking duration. Minimum booking controls duration, not advance notice.
• Confirm the player is viewing the intended court and local date, and that the selected payment method is available.

If it should be available

Compare the staff Calendar with Courts → Rules and the player view. Send support the court, club-local date and time, player reference and the rule you expected to apply.

• Review booking rules
• Check membership access