Trouble signing in?

Players: check the phone number

1. 1

   Open your club’s player site or app and enter the phone number on your player record, including the correct country code.

2. 2

   Request an SMS verification code and enter the newest code. Check mobile reception and that the number can receive SMS.

3. 3

   If you used a different number before, ask the club to check the record. Creating another account can leave your bookings or membership attached to the original number.

4. 4

   If the club is Pre-live, the owner must add your phone number to its test list before you can access it.

Owners and staff: check the workspace account

Use the separate workspace sign-in page. Sign in with the email and password or Google account you used when creating the account. Use password reset if you have forgotten an email-account password.

For an email staff invitation, use the invited email. Complete the account’s two-step verification if requested. An invitation email is not a player sign-in link.

Still blocked

Send support the club, whether you are signing in as a player or staff member, the failing step, approximate time and any request reference. Never send a password, SMS code, authenticator code or live recovery link.

• Check player account matching
• Find a missing account email