Troubleshooting
Quick answers when sign-in, booking, email, or payment gets stuck.
In this topic
6 guides for troubleshooting
Trouble signing in?Work through the fastest checks for email-link sign-in and staff access problems.4 min read · Updated August 2, 2026My email link is not arrivingFind a missing sign-in, booking confirmation, or event email.3 min read · Updated August 2, 2026A booking time is not availableWhy a court may be missing from the booking page and what to check next.4 min read · Updated August 2, 2026A payment failed or checkout was cancelledSeparate a failed payment from a cancelled checkout and avoid duplicate charges.4 min read · Updated August 2, 2026Stripe Connect is asking for more informationWhat to do when verification, charges, or payouts are not yet enabled.5 min read · Updated August 2, 2026Export player, booking, and financial reportsUse reports to reconcile club operations while keeping exported data secure.4 min read · Updated August 2, 2026