Troubleshooting
Quick answers when sign-in, booking, email, or payment gets stuck.
In this topic
6 guides for troubleshooting
Trouble signing in?Work through the fastest checks for email-link sign-in and staff access problems.4 min read · Updated November 4, 2026My staff sign-in or confirmation email is not arrivingFind a missing workspace sign-in or confirmation email. Players sign in with an SMS code.3 min read · Updated November 4, 2026A booking time is not availableWhy a court may be missing from the booking page and what to check next.4 min read · Updated November 4, 2026A payment failed or checkout was cancelledSeparate a failed payment from a cancelled checkout and avoid duplicate charges.4 min read · Updated November 4, 2026Stripe Connect is asking for more informationWhat to do when verification, charges, or payouts are not yet enabled.5 min read · Updated November 4, 2026Export player, booking, and financial reportsUse reports to reconcile club operations while keeping exported data secure.4 min read · Updated August 3, 2026