Stripe Connect is asking for more information
What to do when verification, charges, or payouts are not yet enabled.
Follow the Stripe requirement
Stripe controls identity, business, payout, and risk verification for the connected account. Open the Billing handoff and complete the exact requirement shown there using the club's legal information.
Common reasons
- The legal name does not match the submitted registration details.
- A payout bank account needs confirmation.
- The country or currency is not supported for the selected setup.
- Stripe needs an owner or representative document.
- The account has a time-sensitive review or restriction.
After completing it
Return to CourtBeam and refresh Billing. If the status does not update, wait for Stripe's review and send support the requirement label and connected account reference—not documents or sensitive financial details.
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