How membership entitlements affect bookings

What makes a player a member

CourtBeam checks the player’s membership status and dates. An active membership within its valid period can grant member access; upcoming, expired, suspended or cancelled records do not provide the same access. A payment grace period may preserve benefits until its deadline.

A tier’s benefit descriptions explain the offer. They do not automatically configure a member price or a longer booking window. Those rules must also be set on the court booking policy or event.

Check missing access or the wrong price

1. 1

   Open the player in Players and confirm the phone number they verified.

2. 2

   Review their membership tier, status, start date and end date in Memberships. Check dates in the club’s time zone.

3. 3

   Review Courts → Rules for the relevant member or tier price and booking window. For an event, check its eligibility and member price.

4. 4

   Open the affected activity as that player and check the displayed eligibility and price. Keep the booking or event reference if the result is still wrong.

Change the membership itself

Use Add membership, Renew membership or the existing membership’s actions to change access. Extending dates does not restore a suspended or cancelled status, and changing a player’s name or note does not grant membership.

• Add, renew or change a membership
• Set member booking rules