Booking confirmations and reminders
What CourtBeam emails, when players receive them, and how to troubleshoot delivery.
All club and organizer guides · Player help and FAQs
Confirm the booking in the account
Use the booking record in CourtBeam to confirm the reservation, time and payment status. The player can find the booking after signing in with the phone number on their club record. A missing message does not by itself mean the booking failed.
Check notification delivery separately
Notifications depend on the message type, the player’s account and delivery settings. For app notifications, check that the player is signed into the correct account and has allowed notifications on that device. In Profile → Notifications, players can choose email and push types independently. Check the channel switch, category and device permissions. Email may not be available yet even when preferences are saved; check the notice before expecting delivery. If email is available and expected, check the address and filtered folders.
Do not make a second reservation to trigger another message. Open the existing booking and share the relevant details through your club’s normal communication channel if necessary.
Report a missing reminder
Give support the booking reference, scheduled club-local date and time, the notification that was expected and when. Include the device or email channel involved, without sharing a verification code.
Send us the step that failed and the reference you see. We will help you pick it up.