Booking confirmations and reminders
What CourtBeam emails, when players receive them, and how to troubleshoot delivery.
Confirmation email
A successful booking creates a confirmation email with the club, time, player, booking reference, payment context, and a path back to the player account.
Reminder email
CourtBeam can queue a reminder before a booking. The exact timing depends on the club's reminder configuration and the booking's local date.
If the email is missing
- Ask the player to check spam, promotions, and filtered folders.
- Confirm the email address on the player record.
- Use the player account or booking record to confirm whether the booking actually succeeded.
- If delivery continues to fail, contact CourtBeam support with the booking reference and request ID if available.
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