Understand booking policy rules
A plain-language guide to booking windows, notice periods, duration, and payment options.
Advance booking window
This is how far into the future a player can reserve a time. A shorter window keeps the calendar flexible; a longer window helps members plan ahead.
Minimum notice
Minimum notice is the amount of time required before the start of a booking. It prevents last-second reservations that your team cannot prepare for.
Duration and payment
Duration sets the length of a slot. Payment settings determine whether a player pays online, at the club, or through the options your policy exposes. Test both the public wording and the amount before launch.
If you allow pay-at-the-club bookings, you can require a temporary card authorization. It is not a charge: staff release it when the player pays at the club, or charge it for a late cancellation or an unpaid booking. This option requires the club's Stripe account to be ready.
Send us the step that failed and the reference you see. We will help you pick it up.