Edit or cancel a booking

Find the reservation

Open Calendar, select the booking and confirm the player, court, club-local date and time. Review its payment status before changing it.

Change its court or time

1. 1

   Use Edit booking from the booking’s actions.

2. 2

   Choose the Court, Date, Start and End. Keep the player and guest details consistent with the intended reservation.

3. 3

   Review any conflict or policy error. Only use an override when you have authority and a reason for the exception.

4. 4

   Choose Save booking, then check that the old and new calendar slots have the expected availability. Confirm any price or payment effect before telling the player the move is complete.

Cancel the booking

1. 1

   Choose Cancel booking from its actions.

2. 2

   Enter the Cancellation reason. Add an Override reason only for an authorized exception to the club policy.

3. 3

   Read the confirmation and choose Cancel booking. Refunds and policy outcomes follow the club’s cancellation rules.

4. 4

   Check the booking and payment records. Tell the player whether any money is refunded, credited, still processing or due.

Record money collected at the club

For an unpaid booking, choose Record payment only after collecting it. Select Cash or Card as appropriate and confirm. If a temporary online card authorization exists, recording the at-club payment releases it.

Charge card is a separate action that charges an existing temporary authorization. Check that the player has not already paid before using it.

• Understand cancellations and refunds