Edit or cancel a booking
Help a player change a booking while keeping the policy, payment, and communication trail clear.
Start with the booking record
Find the booking in Calendar or the player record. Confirm the player, court, local date and time, and booking reference before making a change.
Apply the policy consistently
The cancellation window tells you whether a player is eligible for a refund or credit. If a staff member makes an exception, record the reason in your internal process so the next person can explain what happened.
After the change
Verify the original slot and the new slot have the expected availability. Tell the player what happens next, especially when a payment or refund is still processing.
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