Event confirmations and reminders

Use the session record first

Confirm the player is registered for the correct session date. A player on the waitlist has a different status from a confirmed attendee, and a missing notification does not establish either outcome.

Keep arrival and cancellation details current

Publish the correct venue, local time, arrival instructions, rules and contact information on the event. Check the scope when editing a recurring schedule so the right sessions receive the change.

When cancelling a session, CourtBeam prepares updates for registered players, subject to their preferences and channel availability. Check the cancellation and payment results before sending your own follow-up; do not promise a refund solely because a message was sent.

If a player missed a message

Check their session and account first. For app notifications, confirm the player’s device allows notifications. For an expected email, check the intended address and filtered folders. Share the session link through your usual club channel if they need the details now.

If a message remains missing, send support the event and registration references, expected message, time and channel.

• Manage registration and waitlist status
• Cancel a session and check refunds