Cancel a booking or session and check your refund

Check before cancelling

Cancellation and refund outcomes follow the terms shown for your booking or registration. Review the fee and refund before confirming. A successful cancellation can still have a pending refund; card processing time is separate.

Court bookings and sessions can have different cancellation rules. Read the exact cutoff and late fee shown before confirming.

Cancel your place

If cancellation is unavailable, contact the club. Do not use account deletion, sign-out or card removal to cancel a booking. Leaving the waitlist only applies while you are still waitlisted.

1. 1

   Open Schedule, then the booking or session. You can also open your registration from the session itself.

2. 2

   Choose the cancellation action if it is available.

3. 3

   Before the deadline, choose Club credit for the full refundable amount or your card minus the payment processing fee shown. Inside the session’s cancellation window, the late fee shown in the cancel sheet is kept and can be the full price; nothing extra is charged. If the result is unclear, contact the club before confirming.

4. 4

   Confirm the cancellation and check that the activity shows the new status.

5. 5

   Check the receipt or payment update for any pending, partial or completed refund.

Where the money goes

• If the club cancels, the session page says whether money was added to your club credit, is on its way to your card, or was refunded to your card. Profile → Club credit lists each entry; a refundable entry opens the refund.
• Club credit you used for the purchase always returns as club credit.
• For 30 days after a club cancellation, choose Refund to card instead on eligible credit, up to the current balance. The card refund arrives in 5–10 business days. If it does not go through, the credit comes back and you can try again. After 30 days, the credit is ordinary club credit. Credit added by the club or chosen by you cannot be moved to a card.
• Court card authorizations may be released or captured under the booking’s terms.
• For cash, bank transfer or another offline payment, ask the club how it will settle the refund. Cancelling in CourtBeam is not proof that cash has been repaid.
• Refund pending means settlement is still in progress. If the club cancels a session, any checkout you still have open for it closes and cannot be paid. If the amount or outcome looks wrong, send the club the reference.

If the club changes or cancels the activity

Open the latest activity and any change notice. Use a penalty-free withdrawal option when it is offered; do not assume every change automatically cancels your place. Check the final cancellation and payment status even if a notification has arrived.

• Find the current schedule
• Ask the club about a refund