Contact your club or CourtBeam for help

Ask your club about its activities

Use the contact details on the club’s player website or those supplied by the organizer. The club decides its availability, eligibility, membership benefits, cancellation terms and offline payment arrangements.

• A missing or incorrect membership, expiry date or member price.
• A court closure, session time, waitlist place or registration restriction.
• A payment received without a confirmed place, an offline payment or a refund decision.
• A waiver question, private invitation or behaviour at a club activity.

Ask CourtBeam about access or the app

Email support@courtbeam.com for a sign-in problem you cannot resolve, an app or website error, account privacy requests or misuse of the service. CourtBeam may need the club to confirm a player-record or policy issue.

• Email CourtBeam support

Include enough to investigate

• Club name, activity date and time, and booking, registration or payment reference if shown.
• What you expected, what happened, the exact error and the steps that led to it.
• Whether you used the website or app, plus app version or browser and device type.
• A screenshot with unrelated personal and financial information hidden. Never share an SMS code, password or full card details.

While you wait

Check the reservation’s latest status before paying or booking again. For an urgent change near the start of an activity, contact the club directly. Support cannot guarantee that an expired reservation or waitlist offer will remain available.

• Payment and checkout recovery
• Player FAQ