Player FAQ
Quick answers about payment reservations, confirmations, waitlists, membership and refunds.
All player guides and FAQs · Clubs & organizers
Is the 30-minute payment reservation my booking duration?
No. It is a temporary window to finish checkout, separate from your court time. Use the actual reservation deadline shown; reopening checkout does not restart it. Membership checkout and waitlist offers can have different deadlines.
My bank shows a pending charge. Is my place confirmed?
A temporary reservation holds a place in CourtBeam. A card authorization holds funds at your bank and may appear as pending. Neither a bank’s pending entry nor a checkout return page, by itself, proves that your booking is confirmed.
What happens if my checkout expires?
When an unpaid reservation expires, the place is released. Check its latest status first; if it has expired, return to the court or session and try again if a place is available. A place is not guaranteed after expiry.
Where is my booking if no confirmation arrived?
Open the correct club and account, then Schedule or the session itself. Check whether your place is confirmed, awaiting payment or expired. A missing email does not, by itself, mean the booking failed.
Why am I not receiving notifications?
Notification delivery depends on your channel and category choices, device permissions and service availability. Check Schedule and the activity itself for the latest status, even when no message arrives.
Does joining a waitlist guarantee me a place?
A waitlist place is not a confirmed session place. Depending on the session, you may be added automatically or receive an offer to accept. If automatic payment charges your saved card and confirms a place, cancel the registration under the session’s terms to give it up; leaving the waitlist no longer applies.
Can I move club credit back to my card?
Only credit from a club cancellation can be refunded to your card, for 30 days and up to your remaining balance. Open the refundable entry in Profile → Club credit.
Why am I still a Guest or missing a member price?
Member prices and access depend on your active membership, its dates, the tier and the club’s booking rules. A benefit description alone does not guarantee a discount on every court or session. Check that you signed in with the phone number on your club record, then ask the club to review the membership.
Will cancelling give me a full refund?
Cancellation and refund outcomes follow the terms shown for your booking or registration. Review the fee and refund before confirming. A successful cancellation can still have a pending refund; card processing time is separate. The session page shows whether the club refunded your card or added club credit. Offline payments need the club’s help.
Does cancelling renewal end my membership immediately?
Cancelling automatic renewal keeps access through the displayed active-through date and stops the next renewal. It does not refund the current period. Contact the club for immediate cancellation or if the renewal action is unavailable.
Ask your club about bookings, membership rules or refunds. Contact CourtBeam for an account or app problem.