Club and organizer FAQ
Quick answers about membership status, offline payments, imports and launch readiness.
All club and organizer guides · Player help and FAQs
How do I change a player from Guest to Member?
Member or Guest is calculated from the player’s current membership and dates. Editing their name or importing a player does not grant membership. Add or renew the membership in Memberships, then check the player record again.
How do I add or renew a membership paid outside CourtBeam?
Open Memberships and use Add membership or the player’s Renew membership action. Record payment only after receiving it, with the correct amount, date and method. For free access, choose Complimentary and Grant membership. Check the resulting dates and status.
Does extending a membership collect another payment?
No. Extend without payment changes the membership’s end date. It does not collect money, change an online billing schedule or reactivate an inactive membership. Use the appropriate renewal flow when adding a paid period.
Should I import players or memberships?
Use player import for directory records. Use membership import for existing memberships; it can create the player too. Review phone matches, names and expiry dates first. Imports do not transfer recurring subscriptions or payment history.
Why can’t players book or register after I publish?
Publishing alone does not open access. Check that the club is Live, the relevant module accepts bookings or registrations, and that the court or session is ready. Also check dates, capacity, eligibility and the player’s membership.
How do I record an offline session payment?
Find the booking or registration payment in Payments and use Record payment when available. Select the actual method and record money already received. Recording an offline payment does not charge a card or create an online refund.
Do I need courts and online payments to launch?
No. An events-only club can launch without configuring owned courts, and sessions can be free or use the offered offline payment route. Complete the setup for the activities you actually offer and verify one player journey before sharing the club.
Is Pre-live a payment sandbox?
No. Pre-live limits access to approved test phone numbers, but bookings, payments and credit are real. Use it only when you want a restricted launch check, and settle or clean up the activity afterwards.
Why didn’t a player receive a confirmation?
Notification delivery depends on your channel and category choices, device permissions and service availability. Check Schedule and the activity itself for the latest status, even when no message arrives.
Where do refunds go when the club cancels?
Set the default in Settings → Billing. The cancellation dialog shows Refund to and lets you choose a different destination for that cancellation.
Send us the step that failed and the reference you see. We will help you pick it up.